1. How can I place an order on the Mar Interiors online store? Answer: Placing an order with Mar Interiors is quick and simple. All you need is an email address and your favorite products! Log In or Sign Up: On a desktop browser, click on "Login" in the upper right corner of the homepage. On a mobile browser, tap the menu button and select "Login" at the top of the list. If you don’t have an account yet, you can create one by clicking "Sign Up" after selecting "Login." Add Items to Your Cart: Browse our collection, select the item(s) you’d like to purchase, and click "Add to Cart." Complete Your Order: Once you're ready to check out, click on the basket icon at the top right corner of the page to review your cart. From there, follow the instructions to complete your order. If you need any assistance, don’t hesitate to contact us. We’re happy to help!

2. I’m having trouble making a purchase in the online shop. What should I do? Answer: If you encounter any issues while trying to make a purchase, please send an email to info@mar-interiors.com with a detailed explanation of the problem. Our team will review your query and get back to you as soon as possible to assist you. Alternatively, call us on +351 282 426 499

3. Will I receive an email confirmation of my order after payment? Answer: Yes, an automatic email with all the details of your order—including the order number, product list, and total amount charged—will be sent to the email address you provided during checkout. You should receive this email within minutes of completing your purchase. If you do not receive the confirmation email within one hour, please contact us so we can verify if your order was properly registered and processed or if further action is needed.

4. Can I change the products or the delivery address of my order after making the payment? Answer: Once your purchase is completed, changes to the products or delivery address cannot be made directly through the website. However, if you need to make any adjustments, please contact us as soon as possible by emailing info@mar-interiors.com or calling us at 282 426 499. We will do our best to accommodate your request, depending on the status of your order.

5. What are my options for delivery? Answer: We offer the following delivery options for your order: Home Delivery: Standard delivery service. Once your order has been dispatched, you will receive an email with tracking information, and our team will contact you to confirm the delivery date. Discounted local Delivery: Available to customers within a 20-30km radius of Portimão. After your order is confirmed, a customer advisor from Mar Interiors will contact you to schedule a convenient date and time for delivery. Store Collection: If you prefer to pick up your order in person, you can choose the "Store Collection" option. Once your order is ready for collection, you will receive an email notification. Please bring your invoice when collecting your order at our store. Please note that all deliveries are subject to the time frames outlined in our General Sales Terms and Conditions.

6. How much does delivery cost? Answer: Delivery costs start at €7, with the total price depending on the weight of your order. For local deliveries, we offer a special rate of €5 for addresses within 20km of the shop, and €8 for addresses within 30km.

7. How long will it take for my order to arrive? Answer: Estimated delivery times are as follows: Mainland Portugal: 2 to 5 working days Local Delivery (within 30km of the shop): Generally delivered within 3 working days Please note that delivery times may vary depending on the specifics of your order and location.

8. If I choose to collect my order in the shop, how long will I have to wait? Answer: Click & Collect orders are typically ready within 2 hours. However, please allow up to 24 hours (excluding Sundays) for us to gather all your items and prepare your order for pickup. You will receive an email notification when your order is ready to be collected.

9. Can I order for delivery outside of Portugal? Answer: Currently, all orders placed on our website are available for delivery within Mainland Portugal only. However, if you are located outside of this area, please feel free to contact us. Send us an email with the items you’re interested in, along with your delivery address, and we will do our best to provide a custom quote for you. Please note that if you are outside the EU, the buyer is responsible for any applicable customs duties, import taxes, and fees.

10. Can I request to send my order as a gift? Answer: Yes, you can send your order as a gift! The product list will be included without any pricing information. You can also add a personalized message for the recipient, which will be included with the order. Simply select the "Add a Note" option at checkout and request the gift packaging and include any special messages.

11. What is the availability of products at Mar Interiors? Answer: Order fulfillment on our online shop is subject to product availability. If a product is temporarily out of stock or if an order includes an item that is sold out, Mar Interiors will notify the customer via email with an estimated restock date. The customer can then choose to either keep the order or cancel it.

12. Are the products exactly as seen in the photographs? Answer: The photographs on our online store are carefully selected to accurately represent each product in detail. However, slight variations may occur, especially with unique or handmade items where the materials or manufacturing process can influence the final result. Additionally, colours may appear slightly different in person than they do on your screen.

13. Is my payment secure when shopping online? Answer: Yes, all payments on our website are securely processed through the Stripe payment system. When you enter your card information, either online or in person, it is encrypted and transmitted through Stripe’s secure payment gateway. Stripe then sends the encrypted data to the acquirer bank, which processes the transaction on our behalf. Stripe is a trusted payment provider, accredited by the Better Business Bureau with an A+ rating, ensuring your payment information is handled with the highest level of security.

14. How can I receive updates from Mar Interiors? Answer: To stay up-to-date with the latest news, promotions, and events from Mar Interiors, simply subscribe to our newsletter. You’ll receive all the updates directly in your inbox. You can also follow us on social media to stay connected: Instagram: @mar.interiors.pt Facebook: @mar.interiors

15. What payment methods can I use on Mar Interiors online? Answer: We accept the following payment methods: Visa and MasterCard American Express Bank transfer (via email request) If you choose to pay by credit or debit card, the transaction will be securely processed through Stripe’s payment system. Please note that Mar Interiors is not responsible for any delays or non-delivery of orders due to issues with authorization from the payment service provider.

16. In what currency can I make the payment? Answer: All prices in our online store are listed in Euros (€). Payments for all orders are processed in this currency.

17. How can I view the invoice for my order? Answer: You can access the invoice for your order at any time by logging into your personal account. Simply go to the "My Orders" menu and view the details of your order. The invoice will be available once your order has been shipped or is ready for collection at the store.

18. What should I do if I receive a damaged product in my order? Answer: If you receive a damaged product, please email info@mar-interiors.com with your order number, the reference of the damaged item, and a photograph of both the packaging and the damaged product. We will address the issue and resolve the situation as quickly as possible.

19. I’ve changed my mind and would like to return a product. How long do I have to do this? Answer: You can return a product within 30 days of receiving it, provided the item is unused, in its original packaging, and with the original labels. Please note that earrings cannot be returned for hygiene reasons. To begin the return process, email info@mar-interiors.com with the following information: - Order Number - Product References Quantity of items to return per reference - Reason for the return You can then return the items by post to: Mar Interiors Rua da Hortinha, 18, R/C Portimão, 8500-594 Please include the return document and order invoice. Alternatively, you may return the product in person at our store, presenting the order invoice. Once the returned product has been received and inspected, we will issue a refund to your original payment method (shipping costs are not refundable).

20. How will I receive the reimbursement for my return? Answer: Once the returned product has been received and processed, the refund will be issued using the same payment method that was used for the original purchase (shipping costs are not refundable). Refunds will be processed within 15 days. If the purchase was made via bank transfer, the refund will also be made by bank transfer. In this case, the customer must provide their IBAN for the refund to be processed.

21. Is it possible to return a product that was given as a gift? Answer: Yes, it is possible to return a gift. However, refunds can only be issued with the original proof of payment. If the gift was purchased in our shop and you have a valid gift receipt dated within 30 days, we would be happy to offer an exchange or a store credit for the value of the item at the time of return.

22. Do you offer refunds? Answer: Refunds are available within 30 days of purchase, provided you have the original proof of purchase. Refunds will be processed using the same payment method used for the original purchase. For card refunds, the original card receipt slip is required. If the original receipt is not available, or in certain cases at our discretion, we may offer an exchange instead. All returned items must be in their original packaging and in resalable condition.